Branding will only commence once full payment for stock and branding has been received and artwork has been approved.

Standard lead-time is seven calendar-days subject to artwork being submitted in the correct format and layouts are signed off within 72 hours.

The lead-times may need to be extended on large quantities. Personalization will be excluded from normal lead-times. Excludes freight/transport time.

Every effort will be made to maintain the shortest possible lead-time, please discuss with your consultant.

Acceptable file formats: Vector artwork is preferred (no MAC files) – (.CDR / .EPS /.AI / .PDF). Formats we do not accept: Word files, .gif, .jpeg (under 300dpi), Power Point and Free Hand. Fonts need to be converted to curves.

Artwork not received in the correct format will attract a redrawing fee of R300 and require 24 hour lead-time.

All artwork requests, approvals and proof of payments are to be sent to tertius@1010promo.co.za.

Pre-production samples may be charged for and run as a separate order.

1010 Collective(Pty) Ltd cannot accept returns on incorrect custom items which have already been branded regardless of whether it’s 1010 Collective(Pty) Ltd’s fault or not.